Frequently Asked Questions

Here are some answers to frequently asked questions to help you out. We care about your experience using our web site.

How do i order?

How do i track my order?

What does PC, BG mean?

What kind of Metal do you use?

What is the quality of your diamonds?

How long does it take to process my order?

Do you always have your items in stock?

How will you deliver my order?

Will my order be insured?

Do you give Lifetime Guarantee?

What are your payment policies?

What are my payment options?

What is your return policy?

Will you share my information with third parties?

What do i do if i still have other questions?

Shopping and checkout

How do I order?

To order items, follow these steps:

1. Click on the red 'ORDER ME' button under your desired item.

2. If you want to continue shopping for more click on the 'CONTINUE SHOPPING' button from the order window. But if you have decided you want to checkout just click on the 'SUBMIT ORDER' button from the order window.

3. Enter in your personal contact information.

4. Upon checking out your shopping cart, a JS Creations sales representative will contact you with the quotation of prices for the items in your cart. At this point, you may order other items over the phone.
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How do I track my order?

You can check your order status here.

Or, you can track your order directly from the shipping company. Follow these steps:

1. Request for your tracking number from any JS Creations customer service personnel.

2. Depending on which shipping company was used, you can use your tracking number to check your order from either UPS or FEDEX.

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What does PC, BG, carats mean?

PC - Princess Cut, BG - Baguette

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What kind of Metal do you use?

All our merchandise are 18k Gold. We use pink gold, white gold, yellow gold and tone combination. We also use 14k if it is requested. For other requests just inform our sales representative and we will customize it for you.

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What is the quality of your diamonds?

Our diamonds are princess cut with SI1 clarity and color grade of G.

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How do I cancel an order?

You can cancel your order before your transaction is finalized with our sales representative, by informing us with any means thru our "CONTACT US" page.

If incase you have already finalized the transaction with our sales representative, although your payment will not be refunded the amount paid will be credited to your account with JS Creations, Inc.

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How long does it take to process my order?

You can receive your order as soon as 3 days or as long as 2 weeks depending on the item availability.

If the item ordered is currently in-stock then your order can be processed and delivered within 3 days. If the item is not available it can take up to 2 weeks to process and deliver your order.

For customized items it can take up to 2 weeks, depending on the degree of customization, the processing required and the actual delivery of your order.

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How will you deliver my order?

Orders will be delivered for FREE thru UPS© United Parcel Service of America, Inc or FEDEX©

Free delivery only applies for orders within the United States of America.

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Will my order be insured?

Orders will be insured for FREE if delivered within the United States of America. Otherwise, all other deliveries will have their appropriate charges.

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Do you give Lifetime Guarantee ?

Yes. We want to provide our customers with an overall satisfying experience and we hope to maintain a long and mutually beneficial relationship by giving them a pleasant, hassle-free, and a truly memorable buying experience as evident in our LIFETIME GUARANTEE policy.

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Payment policies

What are your payment policies?

Payments must be received before any orders are delivered. Check payments shall be encashed before delivery.

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What are my payment options?

At this time, Our Company accepts payment by manager's check, money order, or wire transfer. Please "CONTACT US" to arrange payment by wire transfer.

We have activated our PayPal account and we are now ready to accept credit card payments thru our paypal account.

Additional Options
Official PayPal Seal

 

 

 

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Product availability

Do you always have your items in stock?

Most of our products are custom made.  Because of the great deals we offer, many of our products sell out very quickly. To avoid missing out on our featured items, we encourage you to act quickly. But don't worry we can always manufacture it for you.

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What is your return policy ?

JS CREATIONS.com will accept the return of new undamaged merchandise that has not been special ordered, worn, sized or otherwise used.

Merchandise must be returned or exchanged within 30 days of purchase in original condition and in original packaging, accompanied by proof of purchase.

Please contact our Customer Service Department thru our
"CONTACT US"
page.

The product is visually inspected upon receipt for signs of wear prior to the issuance of any exchanges or credits. All products returned for exchange or credit must be unblemished and must have the security tag still attached; otherwise the item(s) will not be accepted for exchange or credit.

Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a traceable carrier, such as UPS or Federal Express, to: JS Creations, Inc. 510 W. 6th St, Suite 307 Los Angeles, CA 90014

JS Creations, Inc. is not responsible for any item that it does not actually receive or that is not returned in accordance with these terms.

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Privacy Policy

Will you share my information with third parties?

We do not share the information gathered through this web site with any other third party without your express consent. All client information entered through this web site is done through a secure server with SSL encryption.

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What do i do if i still have other questions?

If you have any other questions, you can leave a message in our 'CONTACT US' page.

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